Shipping Policy
SHIPPING
We make all First Aid Kits to order in Byron Bay, New South Wales, Australia.
FREE standard shipping Australia wide on purchases over $200
We aim to ship all orders within 1 week of purchase, subject to the purchaser viewing the Zoom recording.
All products are shipped via Australia Post services. Australia Post will send through tracking information on email once the order has been shipped.
It is the customers sole responsibility to ensure that they adhere to local post office collection timeframes/deadlines. If the order is not collected from the local post office within the timeframe, a new shipment cost will be billed to the customer to ship a new order. Unless Express Post is selected, for all standard delivery - no signature is required on delivery and you therefore authorise the post services to leave your order in a safe place.
TAXES & CUSTOMS
Your international order may be subject to import taxes and customs at your border/local post office services.
It is the customers responsibility to pay these duties if applicable. If the goods are returned to Energia Medica then a reshipment and handling fee is payable.